Discount Pool Warehouse.com Sales Policy:
All sales are subject to a $5.95 handling fee plus shipping costs. We ship via UPS when possible. Some items that are considered over sized will be shipped by motor freight shipping for these items must be quoted separately and may not show up on the shopping cart but will be added to the total after we receive the order. We will e-mail you with the shipping costs and await your confirmation before shipping the products. Please double check your shipping address, any address corrections made by FedEx and UPS will carry an additional fee of up to $15.00 if the address is not correct.
If your item is shipped outside of the continental United States there may be additional shipping costs that will not be included on the shopping cart. The extra charges will be calculated after we have received the order and we will contact you by e-mail about the additional costs to get your confirmation before any items are shipped. All local fees and import duties will be the responsibility of you the customer. Please double check your shipping address, any address corrections made by FedEx and UPS will carry an additional fee of up to $15.00 if the address is not correct.
All international purchases by credit card will undergo extra checks for credit card fraud which may delay shipments. This is done for the credit card holders protection.
Online Return Policy at DiscountPoolWarehouse.com:
If your product is broken, defective, or otherwise unusable, when you receive it simply complete the Online Return Authorization Request Form. All items must be in the original packaging and in good order. We will process a credit for your account upon receipt of the returned items. We do not pay the return shipping costs.
All other returns, except defective or broken will incur a 15% re-stocking fee.
If your product is received and is defective, broken or otherwise unusable, please follow the above procedure to initiate a return.
All warranties are manufacture warranties. If feel you item has failed after you have used it please contact the manufacture. To find a warranty station nearest to you please refer to the owners manual.
I. What information is being collected online.
When you browse our site, we collect certain types of information from you. First, when you register, we collect your billing information so we may set up an account for you. When you place your first order, we will collect shipping information, credit card information and a password. Upon receipt of your first transaction, you will be able to access this information over our secure servers for standard account maintenance features such as: order status, updates, order history, etc.
In addition, when you return and make subsequent purchases, we will be able to expedite the transaction by completing the order form for you. This adds a significant level of safety for you because we will not need to collect your credit card number from you for future orders because we will have it on file thus eliminating the need to re-transmit credit card information for every order.
II. How we use or share the information you collect.
We will not sell or provide any of your personal billing, shipping, credit card, or profile information to any individual, company, or marketers under any circumstances. Your prior approval will never be requested because this information is not for sale. The purpose of collecting information from you, is to make your shopping experience easier, more satisfying, and faster, not for sales to marketing firms.
III. If you have an inquiries about your information or your privacy.
Please use the following contact information:
Discount Pool Warehouse.com.
IV. How we protect your information online.
Data Encryption: If you are using a security-enabled browser (such as Microsoft Internet Explorer version 2.1 or greater, or Netscape Navigator version 2.0 or greater), the information you send us regarding your purchase is encrypted, making it extremely difficult to read even if it is wrongly intercepted. The Discount Pool Warehouse.com store utilizes industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of all data required for the submission of an online order. Information protected includes name and address as well as all other personal information. In addition, all credit card numbers and information is protected. If you have any questions or concerns, please call us at 757-549-1526, and a representative will be happy to take your order over the phone. Also you may shop online and have a copy of your shopping cart and an order form sent to you via e-mail for submission via regular mail of fax.
By clicking the accept button you agree to all the terms and conditions stipulated in this agreement.